Shipping policy
Thank you for shopping at Cherrystain. This Shipping Policy explains how we process, ship, and deliver orders placed on our website.
1. Order Processing
All orders are processed within 1–3 business days, excluding weekends and public holidays.
Once your order has been processed, you will receive a confirmation email with shipping details.
2. Shipping Locations
We currently ship to England and Wales.
3. Shipping Rates
Shipping charges are calculated at checkout based on your location.
4. Estimated Delivery Time
- England & Wales: 2 to 4 business days
Delivery times are estimates and may vary due to courier delays, weather conditions, or customs processing.
5. Order Tracking
Once your order is shipped, tracking details will be sent via email (if available).
Please allow up to 24 hours for tracking information to update.
6. Delays & Lost Packages
Cherrystain is not responsible for shipping delays caused by couriers, customs clearance, or incorrect delivery information.
If your package appears lost, please contact us and we will assist in tracking the shipment.
7. Incorrect Address
Customers are responsible for providing accurate shipping information.
Orders returned due to incorrect or incomplete addresses may require additional shipping charges for reshipment.
8. Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery.
Provide your order number and clear photos of the damaged packaging and items.
9. Contact Information
If you have any questions regarding our Shipping Policy, please contact us:
Email: info@cherrystain.com